Terms and conditions - CarHaven
Acceptance of Terms
By using CarHaven's services, you agree to comply with and be bound by these terms and conditions. If you do not agree, you must not use our services.
CarHaven reserves the right to modify these terms at any time. Continued use of the service implies acceptance of the updated terms.
Eligibility
You must be at least 18 years old and possess a valid driver’s license to rent a vehicle from CarHaven. Eligibility requirements may vary by country or region.
CarHaven reserves the right to deny service if eligibility requirements are not met.
Rental Agreement
By renting a vehicle, you enter into a binding agreement with CarHaven, agreeing to the rental period, conditions, and charges specified in the rental agreement.
Failure to comply with the terms of the rental agreement may result in additional fees or penalties.
Payments and Fees
All rental fees, taxes, and additional charges must be paid at the time of booking or as specified in your rental agreement.
Failure to make payments on time may result in penalties or suspension of the rental agreement.
Cancellations and Refunds
Cancellations made within 24 hours of booking may be eligible for a full refund. Cancellations made after this period may be subject to a fee.
Refunds will be processed within 5-7 business days of the cancellation request, subject to bank processing times.
Vehicle Condition
All vehicles are rented in good operating condition. The renter is responsible for inspecting the vehicle before use and reporting any existing damage to CarHaven.
The renter is responsible for any damage that occurs during the rental period unless otherwise stated in the agreement.
Insurance and Liability
CarHaven provides basic insurance coverage with all vehicle rentals. Additional coverage options may be purchased during booking.
The renter is liable for any damage or loss not covered by the provided insurance policy, including deductibles.
Use of Vehicle
Vehicles rented from CarHaven may only be used for lawful purposes. Unauthorized use, including racing or off-road driving, is strictly prohibited.
The renter is responsible for any fines, penalties, or damages arising from misuse of the vehicle.
Late Returns
Vehicles must be returned by the agreed-upon time as stated in the rental agreement. Late returns may result in additional charges.
If you expect to return the vehicle late, please inform CarHaven to avoid penalties.
Early Returns
If the vehicle is returned before the agreed-upon time, no refund will be issued for the unused rental period.
CarHaven may, at its discretion, offer credit for future rentals under certain circumstances.
Termination of Rental
CarHaven reserves the right to terminate a rental agreement without prior notice if the renter violates any terms or engages in illegal activities.
In such cases, the renter is responsible for returning the vehicle immediately and will not be entitled to a refund.
Force Majeure
CarHaven is not liable for delays, cancellations, or other failures to perform caused by circumstances beyond our control, including natural disasters, strikes, or government restrictions.
In such cases, CarHaven will make reasonable efforts to provide alternative solutions where possible.
Indemnification
You agree to indemnify and hold CarHaven harmless from any claims, liabilities, damages, or expenses arising from your use of the rental vehicle.
This includes any third-party claims resulting from accidents, damages, or violations incurred during the rental period.
Governing Law
These terms and conditions are governed by the laws of the jurisdiction in which CarHaven operates. Any disputes will be resolved under these laws.
By using our services, you agree to submit to the exclusive jurisdiction of the courts in this region.
Dispute Resolution
In the event of a dispute, both parties agree to attempt mediation or alternative dispute resolution before pursuing formal legal action.
All mediation or legal proceedings must be conducted in the region where CarHaven is based.
Contact Information
For any questions or concerns regarding these terms and conditions, please contact us at [email protected].
Our team is available to assist you and provide clarity on any aspect of our rental services.